Customer Care Executive

Company: Teleperformance (For Axis Bank – Inbound Process)
Location: kukatpally, Hyderabad
Department: Collections (Inbound)
Line of Business (LOB): Axis Bank

Job Overview:

Teleperformance is hiring to manage inbound banking collections for Axis Bank. This role involves communicating with customers to resolve outstanding dues in a professional manner, ensuring a positive customer experience while adhering to banking compliance standards.

Key Responsibilities:

• Handle inbound calls from Axis Bank customers regarding loan or credit card collections.

• Assist customers with queries and provide appropriate solutions related to outstanding payments.

• Maintain a courteous and professional tone throughout the interaction.

• Update systems accurately with call details and outcomes.

• Meet collection targets and maintain productivity and quality standards.

• Follow regulatory and company compliance guidelines at all times.

Qualifications:

• Minimum education: HSC (12th pass)

• Undergraduates and Graduates are eligible to apply

Experience:

• Freshers and Experienced candidates are welcome

• Good communication skills in:

  • English + Hindi + Kannada

  • OR English + Malayalam/Tamil

Salary & Benefits:

• Salary: Up to ₹25,000 per month

• Unlimited performance-based incentives

• Cab facilities

• Bonus

• Fixed banking hours with 2 weekly offs

• Internal Job Posting (IJP) opportunities every 6 months

Shift Details:

• Fixed banking shift timings

• 2 days off per week

Why Join Us?

At Teleperformance, we offer a dynamic and inclusive work environment with growth opportunities across multiple roles and departments. This role provides not only financial incentives but also career advancement through regular internal job postings.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TELEPERFORMANCE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at TELEPERFORMANCE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.