Customer Care Executive

15,000 - 17,000 /month

Tech Mahindra Limited

Maitri Vihar, Bhubaneswar

0 - 2 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Contract

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Computer Knowledge

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Rotational Shift

Job Benefits: Cab

Job Description

We are looking for a Customer Care Executive to join our team at Tech Mahindra. The role offers ₹15000 - ₹17000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge along with 0-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Maitri Vihar, Bhubaneswar.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Maitri Vihar, Bhubaneswar.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge along with 0-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹17,000 per month. This is a Full Time opportunity and has 99 openings available.