Customer Care Executive

Job Title: Customer Service Representative-TMS / CRM

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. The ideal candidate is a strong communicator, problem-solver, and has a passion for delivering top-notch service.

Responsibilities:

1.      Customer Interaction: Respond promptly to customer inquiries via phone, email, and live chat. Handle and resolve customer complaints, providing appropriate solutions and alternatives. Build and maintain positive relationships with customers through effective communication.

2.      Problem Resolution: Identify and assess customers' needs to achieve satisfaction. Investigate and analyse problems, determining root causes and implementing corrective actions. Collaborate with other departments to ensure timely resolution of complex issues.

3.      Product Knowledge: Develop a comprehensive understanding of our products and services. Educate customers on product features and benefits. Stay informed about product updates, promotions, and company policies.

4.      Order Processing: Assist customers with order placement, modifications, and cancellations. Track and manage orders to ensure accurate and timely delivery. Work closely with the logistics team to address shipping and delivery concerns.

5.      Documentation and Reporting: Maintain accurate records of customer interactions and transactions. Provide regular reports on customer feedback, trends, and recurring issues. Collaborate with the management team to improve processes and enhance customer satisfaction.

6.      Continuous Improvement: Actively participate in training sessions to enhance customer service skills. Provide feedback on system and process improvements. Contribute to the development of customer service policies and procedures.

Qualifications:

Previous experience in a customer service role preferred.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Proficient in using customer service software, CRM systems, and Microsoft Office.

Ability to work in a fast-paced environment and adapt to changing priorities.

High school diploma or equivalent; additional education or certification in customer service is a plus.

If you are passionate about delivering exceptional customer service, possess strong communication skills, and thrive in a collaborative environment, we invite you to apply for this exciting opportunity. Join our team and be a key player in creating positive customer experiences!

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TEAM GROUP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at TEAM GROUP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.