About SurmaSurma is a growing womenswear brand focused on delivering high-quality designs with exceptional customer experience. We believe customer satisfaction is at the heart of everything we do, and we’re looking for someone who shares that passion.Role OverviewWe are looking for a Customer Delight Executive who will be responsible for ensuring a seamless and positive experience for our customers across all touchpoints. The ideal candidate is empathetic, solution-oriented, and proactive in resolving customer concerns.Key ResponsibilitiesHandle customer queries via WhatsApp, email, calls.Assist customers with order tracking, exchanges, returns, refunds, and size guidance.Resolve complaints in a timely and professional manner.Coordinate with logistics and warehouse teams to ensure smooth order fulfillment.Maintain clear records of customer interactions.Identify recurring issues and share feedback internally for process improvement.Deliver a warm, brand-aligned communication experience.Requirements1–3 years of experience in customer support or a similar role (preferably in D2C / fashion / e-commerce).Excellent written and verbal communication skills.Strong problem-solving and conflict-resolution abilities.Ability to multitask and work in a fast-paced environment.Basic knowledge of order management systems and spreadsheets is a plus.Customer-first mindset with a positive attitude.What We OfferSalary as per market standardsGrowth opportunities within a fast-growing brandSupportive and collaborative work environmentOpportunity to shape customer experience processes
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.
More about this Customer Care Executive job
What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Surma.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 2 Customer Care Executive at Surma
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.
A Naukri Group company
LoginHire Local Staff
20,000 - 30,000 /month
Surma
Block A, Sector 12 Gurugram, Gurgaon
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
High Demand
