Customer Care Executive

20,000 - 30,000 /month

Surma

Block A, Sector 12 Gurugram, Gurgaon

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Description

About SurmaSurma is a growing womenswear brand focused on delivering high-quality designs with exceptional customer experience. We believe customer satisfaction is at the heart of everything we do, and we’re looking for someone who shares that passion.Role OverviewWe are looking for a Customer Delight Executive who will be responsible for ensuring a seamless and positive experience for our customers across all touchpoints. The ideal candidate is empathetic, solution-oriented, and proactive in resolving customer concerns.Key ResponsibilitiesHandle customer queries via WhatsApp, email, calls.Assist customers with order tracking, exchanges, returns, refunds, and size guidance.Resolve complaints in a timely and professional manner.Coordinate with logistics and warehouse teams to ensure smooth order fulfillment.Maintain clear records of customer interactions.Identify recurring issues and share feedback internally for process improvement.Deliver a warm, brand-aligned communication experience.Requirements1–3 years of experience in customer support or a similar role (preferably in D2C / fashion / e-commerce).Excellent written and verbal communication skills.Strong problem-solving and conflict-resolution abilities.Ability to multitask and work in a fast-paced environment.Basic knowledge of order management systems and spreadsheets is a plus.Customer-first mindset with a positive attitude.What We OfferSalary as per market standardsGrowth opportunities within a fast-growing brandSupportive and collaborative work environmentOpportunity to shape customer experience processes

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Care Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block A, Sector 12 Gurugram, Gurgaon.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
Where is this job located?
Ans : This Customer Care Executive job is located in Block A, Sector 12 Gurugram, Gurgaon.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 2 openings available.