Customer Care Executive

Job Title: Customer Coordination Executive

Location: Chandigarh, Sector 38-C
Department: Sales & Customer Coordination
Reporting To: Team Lead – Customer Coordination
Job Type: Full-time (Non-travelling Role)

Role Overview:

We are looking for a proactive and customer-centric Customer Coordination Executive to manage inbound inquiries, guide customers through the rental process, and ensure smooth coordination across teams. The role is key in building long-term customer relationships and supporting enterprise-level interactions with accurate data handling, effective communication, and a problem-solving approach.

Key Responsibilities:

• Inbound Call Handling: Attend customer calls and guide them on placing online rental orders as per the SOP.

• Customer Education: Brief customers about the rental process, documentation, verification, and delivery timelines.

• Enterprise Lead Understanding: Understand the requirement of enterprise clients and help the internal team align the right solutions and value propositions.

• CRM Management: Enter and maintain all mandatory lead information, interaction history, and follow-up updates in the CRM.

• Timely Follow-ups: Ensure prompt communication and follow-up with leads to maintain engagement and maximize conversion.

• Inter-Team Coordination: Liaise effectively with internal departments like operations, document verification, and logistics to ensure seamless customer experience.

• Relationship Management: Build and nurture strong relationships with prospective customers and explore opportunities wherever applicable.

• Product & Process Knowledge: Stay updated on product offerings, new launches, hardware basics, and use of AI tools and CRM in daily operations.

• Communication Tools: Manage customer communication via chat, email, and calls. Strong proficiency in digital communication is essential.

• Reporting & Task Management: Track closures, status updates on leads and opportunities, and ensure timely task reporting to the Team Lead.

Key Requirements:

• Minimum 1 year of experience in a customer-facing or coordination role (experience in IT rentals or SaaS is a plus)

• Good understanding of computers/laptops/hardware preferred

• Strong communication skills in English and Hindi (written and spoken)

• Familiarity with CRM tools, chat/email platforms, and Google Workspace

• Self-motivated, organized, and eager to learn modern sales and coordination techniques

• Team player with the ability to multitask and handle pressure professionally

What We Offer:

• A supportive and growth-driven work environment

• Opportunity to work in the growing IT rental industry

• Exposure to enterprise and individual client coordination

• Learning on CRM, customer lifecycle management, and automation tools

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chandigarh.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SUNSOFT ERP SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at SUNSOFT ERP SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.