Customer Care Executive

Job Title: Customer Support Executive – Domestic Voice Process

Work Mode: Work From Office (WFO)

Shift: Day Shift

Working Days: 6 Days a Week

Job Overview:

We are looking for a dedicated and customer-focused Customer Support Executive for our Domestic Voice Process. The ideal candidate will handle customer queries over calls, provide accurate information, ensure customer satisfaction, and maintain service quality standards.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Understand customer queries and provide appropriate solutions.

• Maintain accurate call logs and update customer information.

• Resolve customer complaints in a timely manner.

• Follow company processes and quality guidelines.

• Achieve daily/weekly performance targets.

• Provide excellent customer experience on every call.

Required Skills & Qualifications:

• Graduation mandatory (any stream).

• Minimum 6 months of experience in customer support (voice process preferred).

• Fluency in English and Hindi is mandatory.

• Strong communication and interpersonal skills.

• Good listening skills and customer-centric approach.

• Ability to handle pressure and manage difficult customer situations.

• Basic computer knowledge (typing, navigation, CRM usage).

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Startek.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Startek
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.