Customer Care Executive

25,000 - 27,000 /month

Startek

Sector 62 Noida, Noida

0 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

Females Only

5 days working | Rotational Shift

Job Description

We are looking for a Customer Care Executive to join our team. This role involves handling calls and chats, providing exceptional customer support, and addressing queries and concerns related to their queries. The role offers ₹25,000 - ₹27,000 inhand and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls and chats in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5.5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-7 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹25,000-₹27,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 50 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-7 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 62 Noida, Noida.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹25,000-₹27,000 per month. This is a Full Time job and has 50 openings.