Customer Care Executive

Job description

Inbound Customer Support Representative

Location: Vadodara

Salary: Up to 2.2 LPA

Job Type: Full-time (Flexible shifts, mostly day shifts)

Job Summary:

We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.

Key Responsibilities:

Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.

Assist with credit limit adjustments, card replacements, and account updates.

Educate customers on benefits, rewards, and policies.

Maintain records in CRM and ensure compliance with company policies.

Meet performance metrics and deliver a positive customer experience.

Qualifications:

Bachelor's degree required.

Customer service experience, preferably in financial services.

Strong communication, problem-solving, and multitasking skills.

Proficiency in CRM tools and MS Office.

Willingness to work flexible shifts (mostly day shifts).

Benefits:

Competitive salary and career growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund

Schedule:

Day shift

Morning shift

Night shift

Weekend availability

Supplemental Pay:

Performance bonus

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹22,000.00 per month

Benefits:

• Health insurance

• Paid sick time

• Provident Fund

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹22000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., STAFF INDIA CONSULTANCY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at STAFF INDIA CONSULTANCY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.