We are looking for a Customer Care Executive to join our team at St Courier Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Courier. The role offers an attractive in-hand salary of ₹10,000 - ₹12,000 and opportunities for growth.
Key Responsibilities:
Answer & Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues/complaints.
Maintain customer records and update information in the software provided.
Follow up with customers to ensure whether the issues are resolved on time.