Customer Care Executive

17,000 - 23,300 /month

Srm University

Kattankulathur, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

8 Openings

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

5 days working | Day Shift

Job Description

Onboarding & Adoption: Guide new customers through the onboarding process and encourage product adoption to ensure they get maximum value. Customer Support: Act as a primary point of contact to address customer inquiries, resolve issues, and ensure timely follow-through on support tickets. Relationship Building: Build trust and rapport with customers, conduct regular check-ins, and understand their unique goals and challenges. Customer Health Monitoring: Monitor key customer health metrics and usage data to identify trends and potential risks. Feedback Loop: Gather and relay customer feedback to product and engineering teams to inform product development. Sales & Growth: Partner with the sales team to identify and support upselling and cross-selling opportunities, contributing to increased revenue. Internal Coordination: Collaborate with various internal teams, such as customer support, sales, and product, to ensure a cohesive and positive customer experience. Process Improvement: Identify inefficiencies in daily processes and suggest improvements to enhance efficiency and effectiveness for the customer success team.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹17000 - ₹23000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Srm University.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 8 Customer Care Executive at Srm University
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.