Customer Care Executive

An Automotive Customer Care Executive is responsible for managing customer interactions, resolving issues, and ensuring a positive customer experience within the automotive industry. This role involves handling inquiries, addressing complaints, and providing technical support to customers, typically through phone, email, or chat. The goal is to enhance customer satisfaction and loyalty. 

Key Responsibilities:

• Issue Resolution:

  Identify customer problems, provide solutions, and ensure timely resolution to increase satisfaction. 

• Customer Interaction:

  Handle inquiries, answer questions, and address complaints professionally and efficiently. 

• Record Keeping:

  Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. 

• Follow-up:

  Follow up with customers to ensure satisfaction and address any outstanding issues. 

• Technical Support:

  Provide information about vehicle features, warranty details, and maintenance requirements. 

• Customer Relationship Management:

  Work with sales and service teams to build strong customer relationships and improve vehicle retention. 

• Customer Feedback:

  Collect and analyze customer feedback to identify areas for improvement. 

• Data Analysis:

  Utilize data analysis to identify trends and patterns in customer concerns and satisfaction levels. 

• Collaboration:

  Work with other departments to ensure seamless customer service. 

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• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.