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Customer Care Executive

salary 11,000 - 14,000 /month*
company-logo
job companySolacely Company
job location Nipania, Indore
incentive₹1,000 incentives included
job experience1 - 2 years Experience in Customer Support / TeleCaller
1 Opening
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

  • Handle customer queries through WhatsApp, calls, email, and social media.

  • Assist customers with product selection, crystal information, bracelet sizes, customization, and orders.

  • Provide accurate updates regarding order status, shipping, delivery, returns, exchanges, refunds, and replacements.

  • Coordinate with the warehouse, courier partners, and internal team to resolve customer issues.

  • Handle complaints professionally and provide appropriate solutions.

  • Follow up on pending deliveries, RTOs, returns, and customer requests.

  • Maintain proper records of customer conversations and complaints.

  • Explain Solacely's products, policies, and customisation process clearly to customers.

  • Collect customer feedback and help improve the overall customer experience.

  • Ensure timely responses and maintain a professional tone in every interaction.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

  1. What skills and experience do you need for this Customer Care Executive job?
    Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
  2. What salary is offered for this Customer Care Executive job?
    Ans : The salary for this Customer Care Executive job ranges between ₹11,000-₹14,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Nipania, Indore.
  5. How many vacancies are there for this Customer Care Executive job?
    Ans : There is 1 vacancy for this Customer Care Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
  7. What does the role of Customer Care Executive involve?
    Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Executive position is Nipania, Indore.
  9. Who is the right fit for this Customer Care Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Care Executive job.
  10. What makes this Customer Care Executive job a good opportunity?
    Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹11,000-₹14,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Computer Knowledge, Query Resolution, Non-voice/Chat Process, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 11000 - ₹ 14000

Contact Person

Hemendra Sharma

Interview Address

Nipania, Nipania, Indore
Posted 15 hours ago
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