A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
18,000 - 27,000 /month
Socialstaff India Private Limited
Sector-83 Mohali, Mohali
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Job Title: Customer Support Experts – Domestic (Travel Domain)
CTC Domestic: ₹2.6 – ₹3.2 LPA
Educational Qualification: UGs + Graduates for Domestic
Work Schedule: 5 Days/week
Cab facility available with no deductions
Location: Sector 83, Mohali
About the Role:
We are hiring passionate and customer-focused Experts for Domestic desks
within the Travel/Airline/OTA segment. This is an exciting opportunity to join a high-growth team
providing world-class support to customers.
Key Responsibilities:
Provide voice support to travel customers, ensuring timely and accurate resolution.
Assist with flight bookings, rescheduling, cancellations, Fare Rule Categories, and refund[1]related queries etc.
Adhere to company protocols, ensuring quality service delivery.
Collaborate with team leads, SMEs, and support staff to meet performance targets.
Uphold confidentiality and compliance standards.
Freshers and experienced both can apply
KRA- Assist customers with flight bookings, rescheduling, cancellations, Fare Rule Categories
Job Title: Admission Counselor
Shift: General Shift
Qualification: Graduate in any discipline
Experience- Min. 6 months and education experience is preferred
Age Limit: Not more than 35 years
Job Summary
We are looking for a confident, enthusiastic, and result-oriented Admission Counselor to guide prospective students and parents through the admission process. The candidate will be responsible for understanding student requirements, providing accurate information about courses/programs, following up with leads, and converting prospective enquiries into admissions.
Key Responsibilities
• Counsel prospective students and parents regarding available courses/programs.
• Understand students’ academic interests, career goals, and requirements.
• Explain course details, eligibility, fee structure, admission process, and other relevant information.
• Handle incoming enquiries through calls, walk-ins, WhatsApp, and other communication channels.
• Follow up regularly with prospective students and maintain proper records of leads.
• Convert qualified leads into successful admissions.
• Maintain strong relationships with students and parents throughout the admission process.
• Coordinate with internal teams for documentation, fee submission, and admission formalities.
• Achieve assigned admission/enrolment targets.
• Maintain daily reports and update lead/admission status in the relevant system.
• Participate in counselling sessions, seminars, admission drives, and other promotional activities when required.
Required Skills & Competencies
• English Communication: Above-average proficiency in spoken and written English.
• Excellent interpersonal and counselling skills.
• Confident and professional personality.
• Strong convincing and negotiation abilities.
• Good listening and problem-solving skills.
• Target-oriented and self-motivated.
• Basic computer knowledge and familiarity with MS Office/CRM systems.
• Ability to handle students and parents professionally.
• Good follow-up and relationship-management skills.
Eligibility Criteria
• Graduate in any discipline.
• Excellent/above-average English communication skills.
• Age should not exceed 35 years.
• Candidates with a positive attitude and strong counselling skills will be preferred.
Key Performance Indicators (KPIs)
• Number of enquiries handled.
• Follow-up effectiveness.
• Lead-to-admission conversion ratio.
• Monthly admission/enrolment targets.
• Student/parent satisfaction.
• Accuracy and timely completion of admission documentation.
Candidate Profile
The ideal candidate should be well-spoken, confident, persuasive, presentable, and passionate about interacting with students and parents. The candidate should be comfortable working in a target-driven environment and should have strong follow-up and conversion skills.
