Job Responsibilities
Handle customer queries and provide timely support.
Follow up with clients regarding shipments, deliveries, and pending issues.
Coordinate with clients and internal teams for smooth shipment movement.
Upload and update POD in the system.
Prepare and maintain MIS reports on a regular basis.
Handle billing-related work and coordinate for invoice-related queries.
Maintain proper records of customer communication and shipment status.
Follow up for pending PODs, payments, and other required documents.
Coordinate with operations teams to resolve customer issues.
Required Skills & Knowledge
Must have knowledge of billing and invoicing.
Basic knowledge of courier, cargo, and logistics operations is mandatory.
Should understand basic logistics terms.
Good knowledge of MS Excel and MIS reporting.
Good communication and follow-up skills.
Should be comfortable coordinating with clients and internal departments.
Candidates with experience in the courier/cargo/logistics industry will be preferred.