Customer Care Executive

Job Title: Customer Support Executive (Full-Time)

Location: Sector 17, Gurgaon, Haryana
Working Hours: 10:00 AM – 7:00 PM | Monday to Saturday
Job Type: Full-time
Work Mode: In-person

Job Summary:

We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers and vendors through phone, email, and chat. You will be the first point of contact for resolving queries, ensuring a smooth and professional support experience.

Key Responsibilities:

• Provide timely and professional customer/vendor support via phone, email, and chat.

• Resolve customer queries and issues effectively and efficiently.

• Maintain a high level of customer satisfaction through excellent service.

• Collaborate with internal teams to ensure issues are resolved.

• Understand and navigate transportation logistics and operational processes.

• Update and maintain MIS (Management Information System) reports on a regular basis.

·       Perform accurate and timely data entry of operational information.

·       Manage docket slip entry, ensuring all shipments are logged and tracked correctly.

Skills & Requirements:

• Experience: 1 – 2 years of experience in customer service (mandatory)

• Education: Bachelor’s degree (preferred)

• Languages: Proficiency in English (required) and Hindi (preferred)

• Strong communication and interpersonal skills

• Basic familiarity with transportation logistics.

• Ability to manage multiple communication channels (calls, emails, chat)

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SKYLARK EXPRESS DELHI PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at SKYLARK EXPRESS DELHI PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.