Customer Care Executive

18,000 - 25,000 /month

Shree Raj Couriers

Sector 37 Faridabad, Faridabad

2 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Internet Connection, Laptop/Desktop

Job Description

Job Title: Customer Support Executive

Experience Required: 2–3 Years

Industry: Courier / Logistics

Location: Sector 37, Faridabad

Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the courier or logistics industry. The candidate will be responsible for handling customer queries, resolving shipment-related issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chat queries related to shipments, deliveries, and tracking
Resolve customer complaints regarding delays, lost shipments, damages, and service issues
Coordinate with operations, warehouse, and delivery teams to ensure timely resolution of issues
Provide accurate shipment status updates using internal tracking systems
Maintain records of customer interactions and follow up to ensure resolution
Escalate complex issues to the appropriate department when necessary
Ensure adherence to company policies, SOPs, and service standards
Assist in improving customer service processes and workflows

Required Skills & Qualifications:

Bachelor’s degree in any discipline
2–3 years of experience in customer support within the courier/logistics industry
Strong communication skills (verbal and written)
Good knowledge of shipment tracking systems and courier operations
Problem-solving and conflict resolution skills
Ability to work in a fast-paced environment and handle pressure
Basic computer skills (MS Office, CRM tools)

Preferred Skills:

Experience with CRM software
Knowledge of last-mile delivery operations
Multilingual abilities (optional, depending on region)

Key Competencies:

Customer-centric approach
Attention to detail
Time management
Team collaboration
Adaptability

KPIs / Performance Metrics:

Customer satisfaction score (CSAT)
First response time (FRT)
Issue resolution time
Call/email handling efficiency

Salary:

As per industry standards

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Shree Raj Couriers?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Customer Care Executive job offered by Shree Raj Couriers.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹25,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 37 Faridabad, Faridabad.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 2 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-4 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 37 Faridabad, Faridabad.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge with 2-4 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 2 openings.