Customer Care Executive

About Lytx: Lytx is a leading global provider of video telematics, analytics, safety, and productivity solutions for commercial fleets. We leverage advanced machine vision and artificial intelligence to help companies protect their drivers, reduce risk, and improve operational efficiency. Our innovative technology is trusted by thousands of organizations worldwide to enhance safety on the roads.

About the Role: We are looking for enthusiastic and dedicated Customer Care Executives to join our growing team. As a Customer Care Executive, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their queries are resolved efficiently and courteously. This role is ideal for individuals who are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment. Whether you're a fresher eager to start your career or an experienced professional looking for a new challenge, we encourage you to apply!

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries and concerns via phone, email, and chat in a professional and timely manner.

• Issue Resolution: Identify, diagnose, and resolve customer issues related to Lytx products and services (e.g., technical troubleshooting, account inquiries, service assistance).

• Information Provision: Provide accurate and complete information about Lytx products, services, and policies to customers.

• Documentation: Accurately document all customer interactions and resolutions in the CRM system.

• Feedback & Improvement: Collect customer feedback and escalate complex issues to appropriate internal teams for resolution.

• Learning & Development: Continuously learn about Lytx products, updates, and best practices to enhance customer support.

• Relationship Building: Build positive relationships with customers, fostering trust and ensuring customer satisfaction.

What We Are Looking For:

• Education: Minimum 12th pass required. Graduates are highly encouraged to apply.

• Experience:

  • Freshers: Welcome to apply! A positive attitude, eagerness to learn, and strong communication skills are key.

  • Experienced: Previous experience (0-3 years) in customer service, call center operations, or technical support is a plus.

• Communication Skills: Excellent verbal and written communication skills in English are essential. Proficiency in additional regional languages (e.g., Hindi, Kannada, Telugu, Tamil, Marathi, Bengali) is a significant advantage.

• Customer Focus: A strong passion for helping customers and a commitment to delivering exceptional service.

• Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions.

• Computer Literacy: Basic computer proficiency and familiarity with CRM software (or willingness to learn).

• Adaptability: Ability to work in a dynamic environment and handle multiple tasks efficiently.

• Team Player: Ability to collaborate effectively with team members.

What Lytx Offers:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development within a global company.

• A supportive and collaborative work environment.

• Comprehensive training on Lytx products and customer service best practices.

• Work with cutting-edge technology in the telematics industry.

Mail your resume at kirti@shineprojectsindia.in or at 8287937484

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SHINEEDTECH PROJECTS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 15 Customer Care Executive at SHINEEDTECH PROJECTS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.