Customer Care Executive

15,000 - 20,000 /month

Shasha Fashion Trendz Private Limited

Hauz Khas, Delhi

1 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

Job Title: Customer Support Executive

Location: Hauz Khas, New Delhi

Working Hours: 11:00 AM – 8:30 PM

Salary: ₹15,000 – ₹20,000 per month

Key Responsibilities

COD Order Confirmation

Call customers to confirm Cash-on-Delivery orders before dispatch.

Verify customer details and ensure order authenticity.

Customer Support & Issue Resolution

Attend customer queries received via WhatsApp, calls, and other channels.

Record issues properly and create support tickets.

Coordinate internally to resolve customer complaints and follow up until closure.

Social Media Query Handling

Respond to customer messages on platforms such as Instagram, Facebook, etc.

Provide product information, order updates, and basic assistance.

Basic HR Support

Assist in identifying and shortlisting candidates for operational roles.

Coordinate interviews and maintain records of applicants.

Ideal Candidate

Good communication skills in Hindi and English

Comfortable speaking with customers on calls

Organized and able to maintain records of customer issues

Basic understanding of social media and WhatsApp communication

Responsible and proactive in resolving problems

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hauz Khas, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Hauz Khas, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.