Customer Care Executive

15,000 - 20,000 /month

Shasha Fashion Trendz Private Limited

Hauz Khas, Delhi

0 - 6 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Full Time

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Industry Type: B2C Sales

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Title: Customer Support Executive

Location: Hauz Khas, New Delhi

Working Hours: 11:00 AM – 8:30 PM

Salary: ₹15,000 – ₹20,000 per month

Key Responsibilities

COD Order Confirmation

Call customers to confirm Cash-on-Delivery orders before dispatch.

Verify customer details and ensure order authenticity.

Customer Support & Issue Resolution

Attend customer queries received via WhatsApp, calls, and other channels.

Record issues properly and create support tickets.

Coordinate internally to resolve customer complaints and follow up until closure.

Social Media Query Handling

Respond to customer messages on platforms such as Instagram, Facebook, etc.

Provide product information, order updates, and basic assistance.

Basic HR Support

Assist in identifying and shortlisting candidates for operational roles.

Coordinate interviews and maintain records of applicants.

Ideal Candidate

Good communication skills in Hindi and English

Comfortable speaking with customers on calls

Organized and able to maintain records of customer issues

Basic understanding of social media and WhatsApp communication

Responsible and proactive in resolving problems

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be All Education levels and above with 0 - 6 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Shasha Fashion Trendz Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 1 Customer Care Executive at Shasha Fashion Trendz Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.