Customer Care Executive

13,500 - 19,500 /month*

Sfsa Secure Future Skill Academy Llp

Sakchi, Jamshedpur

₹2,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Customer Service Telecaller – Job Description

Job Title: Customer Service Telecaller
Department: Customer Support / Call Center
\Employment Type: Full-time / Part-time

Job Summary

We are looking for a Customer Service Telecaller to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide information about products or services. The ideal candidate should have excellent communication skills and a customer-focused attitude.

Key Responsibilities

Handle incoming and outgoing customer calls professionally
Provide accurate information about products, services, and policies
Resolve customer complaints and issues efficiently
Maintain records of customer interactions and transactions
Follow up with customers when necessary
Meet daily/weekly call targets and performance metrics
Build and maintain positive relationships with customers

Required Skills & Qualifications

Good verbal communication skills (Hindi/English or regional language)
Basic computer knowledge
Strong problem-solving ability
Ability to handle pressure and meet targets
Customer-oriented mindset
Minimum qualification: 12th pass / Graduate (preferred)

Preferred Skills

Previous experience in a call center or customer service role
Familiarity with CRM software
Active listening skills

Salary & Benefits

Fixed salary + incentives
Performance bonuses
Training and career growth opportunities
Friendly work environment

Working Hours

Flexible shifts / Rotational shifts
6 days working (depending on company policy)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹13,500-₹19,500 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sakchi, Jamshedpur.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Sakchi, Jamshedpur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹13,500-₹19,500 per month. This is a Full Time opportunity and has 10 openings available.