Customer Care Executive

Customer Service / Telecaller Job Description

Job Title:

Customer Service Executive / Telecaller

Job Summary:

A telecaller is responsible for making outbound or receiving inbound calls to assist customers, provide information about products or services, resolve complaints, and generate leads or sales. The role focuses on maintaining customer satisfaction and supporting company growth.

Key Responsibilities:

1. Customer Interaction

   • Make outgoing calls to potential or existing customers.

   • Answer incoming calls and queries promptly.

   • Provide clear and accurate information about products/services.

2. Sales & Lead Generation

   • Promote products or services to customers.

   • Generate leads and follow up to close sales (if applicable).

3. Problem Solving & Support

   • Handle customer complaints or issues professionally.

   • Escalate complex issues to the concerned department.

4. Record Keeping & Reporting

   • Maintain detailed call logs and customer records.

   • Report daily/weekly progress to supervisors.

5. Team Collaboration

   • Work with the sales or support team to improve processes.

   • Attend training sessions to stay updated on products/services.

Required Skills:

• Excellent verbal communication skills.

• Good listening and interpersonal skills.

• Ability to handle objections and provide solutions.

• Basic computer skills (MS Office, CRM software).

• Patience and professionalism on calls.

Qualifications:

• Minimum: High School Diploma / Graduate (depending on company).

• Prior experience in telecalling or customer service is a plus.

Work Environment:

• Office-based or sometimes remote (depending on the company).

• May require working in shifts, including evenings or weekends.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.