Customer Care Executive

Job Title: Customer Care Representative

Job Summary:
As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience at every interaction. The ideal candidate is empathetic, patient, and possesses excellent communication skills.

Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information, troubleshoot problems, and offer solutions to meet customer needs.

• Issue Resolution: Investigate and resolve customer complaints, concerns, and issues effectively. Escalate complex cases to the appropriate department or supervisor for further assistance, ensuring prompt resolution and customer satisfaction.

• Product Knowledge: Develop a deep understanding of our products, services, and policies to effectively assist customers. Provide product recommendations, explanations, and demonstrations as needed to enhance customer understanding and satisfaction.

• Order Processing: Assist customers with order placement, tracking, and delivery status inquiries. Process returns, exchanges, and refunds according to company policies and procedures.

• Customer Feedback: Collect and document customer feedback, suggestions, and complaints. Analyze trends and insights to identify areas for improvement in products, services, or processes. Share feedback with relevant departments to drive continuous improvement and enhance the customer experience.

• Cross-functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to address customer issues, relay feedback, and ensure a seamless customer experience across all touchpoints.

• Documentation and Reporting: Maintain accurate records of customer interactions, inquiries, and resolutions in CRM software or other systems. Generate reports on customer service metrics, trends, and performance indicators for management review.

• Customer Education: Educate customers on product features, usage guidelines, and best practices to optimize their experience and satisfaction. Provide training and support materials as needed to enhance customer understanding and proficiency.

• Quality Assurance: Adhere to established quality standards and service level agreements (SLAs) in all customer interactions. Conduct quality assurance checks on own performance to ensure consistency and adherence to company guidelines.

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)

• total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Erode.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Service Pluz Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Service Pluz Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.