A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 18,000 /month
Satmat Group
Viman Nagar, Pune
6 - 72 months Experience in Customer Support / TeleCaller
Full Time
Job Description – Customer Support Executive
Job Title: Customer Support Executive
Department: Customer Support
Working Days: Monday to Saturday
Working Hours: 9:00 AM to 6:00 PM
Location: Pune
Job Responsibilities
Handle inbound customer calls professionally and efficiently.
Understand customer concerns, queries, and issues and provide appropriate resolutions.
Respond to customer emails within the defined turnaround time.
Resolve customer queries and complaints accurately and effectively.
Provide correct information regarding company products, services, and processes.
Maintain proper records of customer calls, emails, queries, and resolutions.
Coordinate with relevant internal departments when required to resolve customer issues.
Follow up on pending customer queries to ensure timely resolution.
Maintain professionalism, politeness, and accuracy in all customer communications.
Adhere to company policies, processes, attendance requirements, and performance standards.
Perform any additional customer support-related responsibilities assigned by the management.
Required Skills
Good verbal and written communication skills.
Ability to handle customer queries professionally.
Good email writing and communication skills.
Strong problem-solving and listening skills.
Basic knowledge of computers
Ability to work in a fast-paced environment.
Ability to handle customer complaints patiently and professionally.
Eligibility
Graduate or undergraduate candidates may apply.
Previous experience in customer support or a similar role will be preferred.
Working Schedule: Monday to Saturday
Working Hours: 9:00 AM to 6:00 PM
