Handle inbound and outbound calls to assist customers with queries.
Provide accurate information regarding products/services.
Resolve issues related to orders, accounts, payments, or technical support.
Maintain customer satisfaction by offering professional and friendly assistance.
Record and update customer interactions in the system.
Collaborate with internal teams for quick issue resolution.
Meet daily/weekly KPIs like call handling time and quality standards.
Follow communication guidelines and company policies.
Skills Required:
Excellent communication skills (English / Hindi or regional language).
Active listening and problem-solving ability.
Customer-focused approach with patience and empathy.
Basic computer knowledge and typing speed.
Ability to handle pressure and multi-task efficiently.
For more details
Interested candidates Call /Whatsapp
6397103548