Customer Care Executive

We are looking for a dedicated and empathetic Customer Care Executive to join our team. The Customer Care Executive will be responsible for providing exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and other communication channels.

• Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.

• Provide accurate information about company products, services, pricing, and delivery timelines.

• Assist customers in tracking shipments, providing status updates, and resolving any delivery-related issues.

• Coordinate closely with internal departments such as operations, warehouse, and transportation to ensure timely and efficient resolution of customer issues.

• Maintain a thorough understanding of company policies, procedures, and service offerings to effectively address customer needs.

• Document all customer interactions, inquiries, and resolutions accurately in the company's CRM system.

• Follow up with customers to ensure that their issues have been resolved to their satisfaction and that they are happy with the service provided.

• Identify opportunities for process improvement and contribute to the development of customer service best practices.

• Escalate complex or unresolved issues to the appropriate level of management for further investigation and resolution.

• Handle customer complaints with empathy, patience, and professionalism, striving to turn negative experiences into positive outcomes.

• Participate in ongoing training and professional development activities to stay updated on industry trends and best practices in customer service.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 per month that depends on your interview. It's a Full Time job in Jalgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., S K TRANSLINES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at S K TRANSLINES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.