Customer Care Executive

Job Summary:

We are looking for a Customer Care Executive who is friendly, helpful, and passionate about providing great customer support. This person will handle customer inquiries, assist with product-related issues, and make sure customers have a positive experience with our brand.

Key Responsibilities:

• Customer Support: Respond to customer questions via phone, email, chat, and social media.

• Problem Solving: Help customers solve issues with products, orders, or deliveries.

• Product Information: Provide clear and accurate information about our products.

• Order Assistance: Track and update customers on their orders, returns, and exchanges.

• Feedback: Collect customer feedback and share it to improve our products and services.

• Teamwork: Work with other teams like sales and logistics to help resolve customer issues.
  
  
  Qualifications:

  • Experience: 1-2 years in customer service (preferred in e-commerce or electronics).

  • Education: High school diploma; Bachelor's degree (a plus).

  • Skills:

    • Strong communication skills (written and spoken).

    • Ability to handle multiple tasks at once.

    • Problem-solving attitude.

    • Basic computer skills.

  • Personality: Friendly, patient, and positive.

  • Tech Knowledge: Basic knowledge of mobile accessories (preferred but not required).
    

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹16500 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., ROXXY INDIA RETAIL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at ROXXY INDIA RETAIL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.