Customer Care Executive

Job brief

As recruitment partners for our clients, our growing company is looking for motivated fresh and

experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals

who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased

profitability and achieving both short-term and long-term organizational objectives.

Following are the details of Recruitment: -

Job Designation - Customer Support executive (Voice Process)

• Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 2 languages English

Mandatory).

• Educational Qualification- Any Graduates, Graduation /Diploma mandatory.

• Shifts-Rotational Shifts.

• Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure).

• Only Candidates who can relocate to Dubai.

• Salary CTC- As per market standards.

• Recruitment Criteria – Male and Female candidates who's age is not more than 30.

• Immediate joining candidates are appreciated.

• Requirements- should either possess a valid passport or be willing to apply for one after the

interview process. must have documentation confirming full double vaccination status.

• Fresher or Experience as Customer support Specialists or similar CS roles.

• Familiarity with our industry is a plus.

• Experience using Help Desk Software and remote support tools is a plus.

• Excellent communication and problem-solving skills.

Roles and Responsibilities:

• Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a

positive customer experience.

• Identify customer needs and help customer use specific features effectively.

• Analyse and report product malfunctions (by conducting tests in various scenarios or

impersonating users to replicate issues.).

• Update our internal database with information regarding technical issues and valuable

discussions with customers.

• Monitor customer complaints on social media and proactively reach out to provide assistance and

resolve issues.

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.• follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales, and Marketing team.

• Assist in training junior Customer Support Representatives.

Perks and Benefits:

Work Visa & Insurance will be provided by the company.

Food/cooking Allowance, Accommodation & Transportation provided from home to office & vice versa.

Fixed Salary & performance based bonus.

Training in Bangalore with salary.

Direct Recruitment & no recruitment fees.

Monthly 1 sick & 1 casual leave.

15 days yearly leave with flight charges reimbursement.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹27000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., RIVER LEAF TECHNOLOGY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 15 Customer Care Executive at RIVER LEAF TECHNOLOGY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.