Customer Care Executive

20,000 - 24,000 /month

Rentomojo Limited

Vijay Nagar, Indore

0 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Customer Experience Executive

Location: Indore, Madhya Pradesh, India (On-site)

Key Relationships

Reports To: Supervisor/TL – Customer Experience

About the Role

- Handling customer queries through outbound calls.

- Handling customer queries through chat support.

- Reminding and connecting with customers to collect invoice due amounts.

- Coordinating with internal departments to prioritize the resolution of customer queries.

- Handling social media escalations.

- Reaching out to detractors to understand their concerns.

- Supporting initiatives to enhance overall NPS/C-SAT.

- Responding to customers via email.

Preferred Qualifications

- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.

- Punctual and motivated.

- Excellent verbal and written communication skills.

- Fluency in English and Hindi (minimum Upper-Intermediate level).

- Freshers and experienced candidates can apply (experience will be preferred over freshers).

Skills Required

- Communication Skills

- Customer Experience

- Customer Service

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-7 years of experience can apply for this Customer Care Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹24,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vijay Nagar, Indore.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 50 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Vijay Nagar, Indore.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹20,000-₹24,000 per month. This is a Full Time job and has 50 openings.