Job Title: Customer Service Associate (CSA)
Key Responsibilities:
Answer customer calls, emails, or chats politely and helpfully
Resolve complaints or issues quickly and professionally
Give information about products, services, and policies
Take orders, process returns, or help with billing questions
Keep records of customer interactions and feedback
Work with other teams to solve customer problems
Skills Needed:
Good communication and listening skills
Patience and a positive attitude
Basic computer and typing skills
Problem-solving ability
Ability to stay calm under pressure
Qualification:
High school diploma or equivalent
Experience in customer service is a plus