A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 19,000 /month*
Ray Force Greentech Private Limited
Vasco, Goa
₹5,000 incentives included
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Customer Support Trainee – Role Description
Position: Customer Support Trainee
Department: Customer Support / Operations
Location: Goa / Pan India
Employment Type: Full-time
Key Responsibilities:
Handle customer enquiries through phone, WhatsApp, email and other communication channels.
Understand customer requirements and provide basic information about products, services and processes.
Coordinate with the sales, technical and installation teams for customer requirements.
Maintain customer records, follow-ups and service requests.
Assist customers with documentation, applications, quotations, payment-related queries and project status.
Follow up with customers regarding pending documents, payments, installation and commissioning.
Escalate technical or commercial issues to the concerned senior team member.
Maintain professional and courteous communication with customers.
Prepare basic reports and daily follow-up status.
Learn company products, solar systems, EV products and related customer-support processes.
Eligibility:
Graduate / Diploma preferred; freshers can apply.
Good communication skills in English and Hindi; Konkani/Marathi would be an advantage.
Basic computer knowledge, MS Office and WhatsApp.
Good telephone etiquette and customer-handling skills.
Willingness to learn and work in a fast-paced environment.
Training:
The selected candidate will receive practical training on customer handling, solar products, documentation, CRM/follow-up procedures and company processes.
Key Qualities:
Good communication • Patience • Positive attitude • Follow-up skills • Basic computer knowledge • Willingness to learn • Customer-friendly approach.
