Customer Care Executive

15,000 - 20,000 /month

R Win Globe India Limited

Sitapura Industrial Area, Jaipur

6 - 12 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: FMCG

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Job Description

Core Responsibilities:

Inquiry Management: Responding to customer queries via phone, email, live chat, in a timely and professional manner.
Problem Resolution: Troubleshooting issues related to products, services, billing, or delivery to provide effective, step-by-step solutions.
Record Keeping: Maintaining accurate and detailed logs of all customer interactions, and feedback within Customer Relationship Management (CRM) software.
Departmental Collaboration: Working with Operations, logistics, or technical teams to escalate and resolve complex or recurring issues.
Customer Follow-up: Proactively reaching out to customers after a resolution to ensure they are satisfied and to close the loop on their concerns.
Product Knowledge: Developing and maintaining a deep understanding of company Business plan and products, services, and policies to provide accurate information.

Key Skills and Qualifications:

Communication: Exceptional verbal and written skills are essential for clear and empathetic interaction.
Problem-Solving: The ability to think critically and find creative solutions for diverse customer challenges.
Emotional Intelligence: High levels of patience and empathy are required to handle difficult or frustrated customers effectively.
Multitasking: Capability to manage multiple queries simultaneously while maintaining service quality.
Technical Savvy: Proficiency in using CRM tools (e.g.), ticketing systems, and basic office software.
Educational Background: Usually requires at least a a Bachelor’s degree is preference

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sitapura Industrial Area, Jaipur.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Care Executive job is located in Sitapura Industrial Area, Jaipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.