Customer Care Executive

Job Summary: We are looking for an energetic and customer-focused Telecaller to join our collections team. The primary responsibility is to contact customers for EMI payment reminders, resolve payment-related queries, and facilitate online payments through secure links or payment platforms. The role requires effective communication, customer empathy, and adherence to compliance norms.

Key Responsibilities:

• Make outbound calls to customers for EMI due/reminder follow-ups.

• Share secured payment links via SMS/WhatsApp to collect online payments.

• Explain EMI details, due dates, and applicable late fees (if any).

• Persuade customers to make timely payments and avoid penalties.

• Record promises-to-pay (PTPs), dispositions, and remarks accurately in CRM.

• Coordinate with the backend team for payment confirmations or disputes.

• Maintain professionalism and comply with company and regulatory guidelines (RBI, NBFC norms, etc.).

• Achieve daily/weekly targets for calls, PTPs, and collections.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., PRISM BPO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at PRISM BPO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.