Customer Care Executive

Job Summary:

The Customer Relationship Executive (CRE) – Service is responsible for handling customer communication, follow-ups, service feedback, appointment scheduling, and ensuring a smooth customer experience at the workshop. The role focuses on maintaining customer satisfaction and building long-term relationships.

Key Responsibilities:

1. Customer Handling & Appointment Management

• Handle inbound and outbound calls related to service appointments.

• Schedule, confirm, and remind customers about service bookings.

• Coordinate with Service Advisors for smooth vehicle delivery.

2. Follow-ups & Feedback

• Conduct post-service feedback calls to ensure customer satisfaction.

• Handle complaints and escalate issues to the Service Manager.

• Maintain records of customer feedback and resolutions.

3. Service Reminders

• Call customers for periodic service due reminders.

• Inform customers about service camps, offers, and seasonal check-ups.

4. Documentation & Reporting

• Maintain proper records of service calls and customer interactions.

• Update CRM/software with accurate customer data.

• Prepare daily, weekly, and monthly service call reports.

5. Customer Retention Activities

• Build strong relationships with customers.

• Ensure repeat service business.

• Assist in improving workshop customer satisfaction scores.

Required Skills & Qualifications:

• Graduate in any discipline.

• Minimum 1–2 years of experience in automobile service/customer handling (preferred).

• Good communication skills (English, Hindi & Local Language).

• Basic computer knowledge (MS Excel, CRM software).

• Pleasing personality and customer-oriented attitude.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.