Customer Care Executive

12,000 - 15,000 /month

Platiinum Auto

Fatima Nagar, Pune

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Automobile

All Education levels

Females Only

6 days working | Day Shift

Job Description

Job Summary:

The Customer Relationship Executive (CRE) – Service is responsible for handling customer communication, follow-ups, service feedback, appointment scheduling, and ensuring a smooth customer experience at the workshop. The role focuses on maintaining customer satisfaction and building long-term relationships.

Key Responsibilities:

1. Customer Handling & Appointment Management

Handle inbound and outbound calls related to service appointments.
Schedule, confirm, and remind customers about service bookings.
Coordinate with Service Advisors for smooth vehicle delivery.

2. Follow-ups & Feedback

Conduct post-service feedback calls to ensure customer satisfaction.
Handle complaints and escalate issues to the Service Manager.
Maintain records of customer feedback and resolutions.

3. Service Reminders

Call customers for periodic service due reminders.
Inform customers about service camps, offers, and seasonal check-ups.

4. Documentation & Reporting

Maintain proper records of service calls and customer interactions.
Update CRM/software with accurate customer data.
Prepare daily, weekly, and monthly service call reports.

5. Customer Retention Activities

Build strong relationships with customers.
Ensure repeat service business.
Assist in improving workshop customer satisfaction scores.

Required Skills & Qualifications:

Graduate in any discipline.
Minimum 1–2 years of experience in automobile service/customer handling (preferred).
Good communication skills (English, Hindi & Local Language).
Basic computer knowledge (MS Excel, CRM software).
Pleasing personality and customer-oriented attitude.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹12,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Fatima Nagar, Pune.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 2 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-2 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Fatima Nagar, Pune.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 2 openings.