Customer Care Executive

Job Title: Customer Service Executive

Location: Chennai

Company: Shaadi.com

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Assist customers with profile creation, upgrades, payments, and account management.

• Resolve customer queries and complaints in a timely and effective manner.

• Maintain detailed records of customer interactions and follow-ups.

• Collaborate with other departments to resolve complex issues.

• Ensure a high level of customer satisfaction by providing excellent service.

Requirements:

• Minimum qualification: Graduate in any discipline.

• 1–6 years of experience in customer service, BPO, or call center preferred.

• Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).

• Good listening skills and problem-solving ability.

• Ability to multitask and work under pressure.

• Basic computer knowledge and typing skills.

Working Conditions:

Shift:

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: T Nagar Chennai

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹52000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., People Interactive I Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at People Interactive I Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.