Customer Care Executive

Job Summary:

We are looking for a Customer Support Representative to assist our customers with questions, issues, and feedback related to our products and services. The ideal candidate is empathetic, communicative, and solution-oriented, with a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.

• Resolve product or service problems by clarifying the customer's issue, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

• Maintain detailed records of customer interactions and transactions in our CRM system.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Collaborate with other departments to resolve complex issues and improve customer satisfaction.

• Provide feedback to management on recurring customer issues and suggest process improvements.

• Stay up to date with product knowledge, system changes, and company policies.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Previous experience in a customer service or support role.

• Strong verbal and written communication skills.

• Ability to handle challenging situations with empathy and professionalism.

• Proficiency with customer service software (e.g., Zendesk, Freshdesk, Salesforce).

• Strong multitasking and organizational skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in [industry-specific knowledge, e.g., e-commerce, SaaS, telecommunications].

• Fluency in additional languages is a plus.

• Technical troubleshooting skills.

Benefits:

• Competitive salary and performance bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for career development and advancement.

• Friendly and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13500 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Ujjain.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., PANCHRATAN AYURVEDA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at PANCHRATAN AYURVEDA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.