Customer Care Executive

• Handle inbound and outbound calls, WhatsApp, and email queries from customers related to dairy products, deliveries, subscriptions, or payments.

• Maintain accurate records of customer interactions and feedback in CRM or other support tools.

• Coordinate with the delivery, logistics, and sales teams to resolve complaints and ensure timely deliveries.

• Manage daily order confirmations, cancellations, and rescheduling requests.

• Follow up with customers for feedback, renewals, and satisfaction levels.

• Address product quality concerns and escalate them to the Quality or Operations team when required.

• Support marketing and sales teams in running customer retention or promotional campaigns.

• Prepare daily and weekly reports on customer issues, trends, and resolutions.

• Maintain a professional and empathetic approach while handling customer concerns.

Key Skills & Competencies:

• Excellent communication (English, Hindi, Marathi preferred).

• Strong problem-solving and interpersonal skills.

• Ability to multitask and handle pressure in a fast-paced environment.

• Basic computer knowledge (MS Office, CRM tools, Excel).

• Customer-centric mindset with attention to detail.

Qualification & Experience:

• Minimum HSC / Graduate in any stream.

• 1–3 years of experience in Customer Service, preferably in FMCG, Dairy, or Food industry.

• Freshers with good communication skills may also apply.

Work Timings:

• Morning Shift: 7 AM – 4 PM / Evening Shift: 1 PM – 10 PM (Rotational)

• Week off on a rotational basis

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., P9 Farms Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at P9 Farms Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.