Customer Care Executive

25,000 - 30,000 /month

Ourshopee India Private Limited

Sector 18 Gurgaon, Gurgaon

1 - 4 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: FMCG

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Customer Service Executive

Company: OurShopee
Location: Gurgaon (On-site)
Employment Type: Full-Time
Working Days: 6 Days a Week

About the Role

OurShopee is looking for a Customer Service Executive who is passionate about delivering exceptional customer experiences. The ideal candidate will handle customer queries, resolve complaints efficiently, and coordinate with internal teams to ensure timely issue resolution. Candidates with prior experience in e-commerce customer support are preferred.

Key Responsibilities

Handle customer inquiries via phone, email, chat, and WhatsApp.
Resolve customer complaints in a professional and timely manner.
Track customer orders, returns, refunds, exchanges, and delivery-related issues.
Coordinate with logistics, warehouse, seller support, and other internal teams to ensure quick resolution of customer concerns.
Maintain accurate records of customer interactions in the CRM system.
Escalate complex issues to the relevant departments when required.
Follow up with customers to ensure complete resolution and customer satisfaction.
Meet individual and team KPIs related to response time, resolution time, and customer satisfaction.
Stay updated with company products, promotions, and policies to provide accurate information.

Requirements

Bachelor's degree in any discipline.
1–3 years of experience in Customer Service, preferably in an e-commerce or marketplace environment.
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving and interpersonal skills.
Proficiency in MS Office and CRM/customer support tools.
Ability to multitask and work in a fast-paced environment.
Willingness to work from the Gurgaon office.

Preferred Qualifications

Experience handling GCC/UAE customers will be an added advantage.
Experience with e-commerce platforms or online retail operations is preferred.

Why Join OurShopee?

Be part of a fast-growing e-commerce company.
Work in a collaborative and dynamic environment.
Opportunities for career growth and professional development.
Competitive salary and performance-based incentives.

If you are customer-focused, proactive, and enjoy solving problems, we'd love to hear from you!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have All Education levels with 1-4 years of experience for this Customer Care Executive job offered by Ourshopee India Private Limited in Sector 18 Gurgaon, Gurgaon.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹25,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector 18 Gurgaon, Gurgaon.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.