Customer Care Executive

20,000 - 22,000 /month

Octopus Scm Expeditors Private Limited

Vaishnodevi Circle, Ahmedabad

2 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Knowledge of DGFT, customs procedures, and FCL rates (local and export).
Proficiency in MS Excel (pivot tables, VLOOKUP for costing).
Familiarity with port community systems (PCS) and ICEGATE.
2–5 years in FCL freight forwarding operations (export/import).
Existing relationships with shipping lines or CHAs in Ahmedabad/Mundra/Pipavav is a strong plus point
Systems & Reporting
- Maintain an operations tracker (daily container status, vessel schedules).
- Use freight management software (e.g., Logi-Sys, CargoWise, or manual ERP) for data entry.
- 1. FCL Operations & Coordination
  - Manage end-to-end FCL shipments (Export & Import) including container booking, pickup, and delivery.
  - Liaise directly with shipping lines, NVOCCs, and co-loaders to secure competitive rates and space.
  - Coordinate with CFS, port authorities, and transporters for smooth container movement.
  2. Documentation & Compliance
  - Prepare and verify key shipping documents: Bill of Lading (BL), Shipping Bill, Form 13, packing list, commercial invoice, and IGM/EDI filing.
  - Ensure compliance with customs regulations, FCPA (where applicable), and international trade terms (Incoterms 2020)
  - Shipping Instruction (SI) Filing
    - Prepare and file Shipping Instructions (SI) with shipping lines accurately and before cutoff.
    - Ensure SI data matches commercial documents (shipper, consignee, commodity, HS code, weight, marks & numbers).
    - Follow up for draft Bill of Lading (BL) approval and final BL issuance.
    - Handle SI amendments (if any) and manage late SI submission charges.
    - Container Pickup & Empty Container Management
      - Coordinate with transporters / CFS for timely empty container pickup from designated empty yards.
      - Ensure correct container type (e.g., 20DV, 40HC, 40RF, OT, etc.) and grade (cargo worthy) as per booking.
      - Track container pickup confirmations and share container numbers with factory/shipper.
      - Gate-In Activity (Factory/CFS to Port)
        Arrange factory stuffing or CFS stuffing as required.
        Coordinate gate-in activity at port / CFS / ICD:
        Ensure truck reaches port/CFS well before last gate-in time.
        Share Gate Pass / EIR (Equipment Interchange Receipt) and container number with customer.
        Track port gate-in status and confirm VGM submission compliance.
        Manage VGM (Verified Gross Mass) filing – coordinate weighment and submit via shipping line portal.
        Handle port out-of-charge and re-delivery instructions if required
        Systems & Reporting
        Maintain an operations tracker with key milestones:
        SI filed date
        Empty container pickup date & container number
        Gate-in date & time
        Vessel ETD/ATA
        Use freight management software (e.g., Logi-Sys, CargoWise, or manual ERP) for data entry.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Octopus Scm Expeditors Private Limited?
Ans : Candidates should have a 12th Pass and above qualification for this Customer Care Executive job offered by Octopus Scm Expeditors Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹22,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vaishnodevi Circle, Ahmedabad.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 2 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Vaishnodevi Circle, Ahmedabad.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 2 openings.