Customer Care Executive

We are looking for a Customer Care Executive to join our team at Nobroker. The role offers ₹17500 - ₹37000 and involves managing customer calls, delivering outstanding customer service related to Real Estate. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

ence to quality standards, and driving process improvements. The ideal candidate is detail-oriented, analytical, and dedicated to enhancing team performance.

Key Responsibilities:

• Call Auditing:

  • Conduct thorough audits of customer service calls to evaluate compliance with company policies.

  • Identify gaps and ensure adherence to quality benchmarks.

• Process Improvement:

  • Provide actionable feedback to improve processes and team performance.

  • Collaborate with team leads to implement best practices and drive continuous improvements.

• Reporting:

  • Maintain detailed records and prepare audit reports to track quality metrics and progress.

• Collaboration and Standards:

  • Work closely with management to uphold quality standards.

  • Support efforts to ensure team-wide compliance with established protocols.

Qualifications and Skills:

• Strong analytical and problem-solving abilities.

• Exceptional attention to detail for identifying inconsistencies.

• Excellent verbal and written communication skills.

• Ability to work effectively in a collaborative team environment.

• Prior experience in call auditing, quality assurance, or related fields is advantageous.

Why Join Us?

• Dynamic Environment: Work with a supportive and collaborative team.

• Impactful Role: Play a key part in enhancing customer service quality and processes.

• Career Growth: Competitive pay and opportunities for professional development

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17500 - ₹37000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., NOBROKER.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at NOBROKER
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.