Customer Care Executive

Customer Service Executive

Job Summary

we are seeking a client-focused Customer Service Executive to handle calls and WhatsApp chats, understand client requirements, and coordinate with caregivers. The role involves managing service requests, maintaining records, collecting documents, and ensuring smooth service delivery with professionalism.

Key Responsibilities:

1. Client Interaction & Requirement Gathering

• Communicate with clients through calls and WhatsApp to understand their care requirements (nanny, babysitter, elderly care, or patient care).

• Collect detailed information regarding services needed and client preferences.

2. Service Coordination

• Share suitable caregiver options with clients and arrange their feedback.

• Coordinate between clients and caregivers to ensure proper matching.

• Follow up with clients until service confirmation and onboarding.

3. Record Management

• Maintain accurate daily records of client requests, caregiver responses, and confirmed services.

• Collect and organize required nanny/caregiver documents and customer agreements.

4. Contract & Payment Monitoring

• Ensure salary commitments to nannies/caregivers are maintained throughout the duration of the contract.

• Coordinate with the concerned department to track contract terms and payments.

5. Professional Conduct

• Handle client and caregiver information with integrity, professionalism, and confidentiality.

• Maintain a positive, supportive, and solution-oriented approach in all client interactions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Nka Home Health Care Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 45 Customer Care Executive at Nka Home Health Care Services Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.