Customer Care Executive

15,000 - 30,000 /month

Nishav Solutions India Private Limited

City Center, Gwalior

6+ months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Designation - Technical Support Executive

Responsibilities

Provide superior technical support and service to the VMware customer base
Interface with the field, sales and service organizations and directly with the customer base on critical escalations and call resolution
Manage and develop the support teams, including hiring, professional development and proactive project work
Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow and incident management
Develop and implement practices that measure the effectiveness and performance of the Technical Support Function
Lead and/or being involved in Global Strategic Initiatives
Work with VMwares engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions
Evangelizing VMware s vision both internally and externally as appropriate.

Requirements

2+ years of relevant experience in the software industry with a minimum of 3 years in technical support management that includes people management
Background in the development and management of support groups (include remote team), specialized technical support teams and running 24x7 support operations
Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization
Experience in both small and large companies is highly desirable
Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable
Good communications and interpersonal skills
Track record of accomplishment and effectiveness within organizations
Knowledge to working with the "Database" & Languages like - React, Node, Android is a plus
Familiarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify, etc
Any degree or equivalent technical experience, MBA a significant plus

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in City Center, Gwalior.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in City Center, Gwalior.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.