Customer Care Executive

As a professional handling Customer Service Responsibilities, you are responsible for maintaining high levels of customer satisfaction through effective communication, problem-solving, and service delivery. Key skills include excellent communication, empathy, and a solution-oriented approach.

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Customer Query Resolution

KRA: Timely and accurate resolution of customer queries to ensure customer satisfaction and retention.

Short Description: Efficiently address customer inquiries to enhance customer experience.

• First Call Resolution Rate

• Average Response Time

• Customer Satisfaction Score

• Quality of Responses

2. Complaint Handling

KRA: Effectively manage and resolve customer complaints to turn negative experiences into positive outcomes.

Short Description: Manage complaints with a focus on customer retention and satisfaction.

• Resolution Time for Complaints

• Complaint Escalation Rate

• Resolution Rate of Escalated Complaints

• Net Promoter Score (NPS)

3. Upselling and Cross-selling

KRA: Identify opportunities to upsell and cross-sell products/services to increase revenue and customer value.

Short Description: Enhance sales through proactive product/service recommendations.

• Conversion Rate of Upselling/Cross-selling

• Revenue from Upselling/Cross-selling

• Customer Retention Rate post Upsell/Cross-sell

• Feedback on Recommended Products/Services

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Navigator Systems Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Navigator Systems Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.