Customer Care Executive

1)      Need to work on 24/7 Shifts and should be flexible to extend their shifts based on call overflow. 2)      Will be responsible for aligning all tickets to RSG & TSE’s accordingly.  3)      Need to co-ordinate with stores, procurement, Logistics for moving the ticket to next step . 4)      End to End responsibility of ticket closure from creating of ticket to closure of the ticket.  5)      Need to reply on all emails which hits Helpdesk / coordinator’s email without fail in their shift. 6)      Should co-ordinate with customer, RSG, Engineer & delivery manager till closure. 7)      Its Mandate to share the open call report of NSPL, Productivity report of RSG, Shift handover & need to intimate to next shift executive on takeover, pending calls and everything before being log off from the shift. 8)      Should be able to track the productivity of RSG, FE’s performance of the same. 9)      Need to divide the tickets effectively to all RSG & engineers based on the skill set and number of tickets aligned. 10)  Mandate to share the weekly report by Saturday end of shift for the complete week activities which consists of everything. 11)  For all escalations / SLA breach, ServiceDesk need to call customer and convince or explain the same. If you are unable to escalate / manager customer always reaches delivery manager and for any technical involvement reach operations manager for the same. 12)  It’s very important to be aware of HP & Wipro Portals and NSPL Portals and need to be update the same in timely manner. 13)  Service desk need to make sure all FE’s / RSG’s to follow the process and make sure they update the same in all relevant tools. 14)  Should be able to handle the pressure & overflow of tickets. Need to have complete track of service delivery and share the reports accordingly. 15)  Night shift Executive must prepare HP, IBM & other critical reports shared to Delivery & Operations Manager. 16)  Its very important to follow all process on a serious note. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Navigator Systems Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Navigator Systems Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.