Customer Care Executive

Job Title: Customer Support Executive

Process: International Voice Process (BPO)

Location: Viman Nagar, Pune

Employment Type: Full-Time

Job Summary

We are hiring experienced and customer-focused professionals for an International Voice Process in a reputed BPO environment. The role involves handling international customers over calls, ensuring query resolution, maintaining service quality standards, and delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound international voice calls.

• Provide accurate information and resolve customer concerns efficiently.

Eligibility Criteria

• Graduation Mandatory (Any Discipline).

• Minimum 1 year of experience in International Voice Process (BPO) – Mandatory.

• Excellent English Communication Skills (Verbal & Listening) – Mandatory.

• Strong articulation, neutral accent, and professional call handling skills.

• Basic computer proficiency and familiarity with CRM tools.

• No absconding history. Proper documentation required.

Compensation & Benefits

• Salary Budget: Up to ₹40,000 per month (Based on experience & interview performance).

• 5 Days Working (2 Rotational Week Offs).

• Rotational Shifts (Including Night Shifts, if applicable).

• Two-Way Cab Facility Provided.

• Performance-based incentives and growth opportunities.

Preferred Candidate Profile

• Customer-centric approach with strong problem-solving skills.

• Ability to work in a target-driven, fast-paced BPO environment.

• Immediate joiners preferred.

Interested candidates meeting the above criteria can apply or walk in at the Viman Nagar location with an updated CV.

Pay: Up to ₹37,500.00 per month

Benefits:

• Provident Fund

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.