Customer Care Executive

20,000 - 25,000 /month

Myace Courier And Services Private Limited

Bani Park, Jaipur

2 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Logistics

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account, CCRM Certificate

Job Description

Job Description: Customer Care Executive

Industry: Logistics & Courier Services
Experience: 1–3 Years (BPO / Customer Support – Voice & Non-Voice)
Location: BANI PARK JAIPUR
Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Customer Care Executive with prior experience in Logistics & Courier services and a BPO background. The ideal candidate will handle customer queries, track shipments, resolve complaints, and coordinate with internal teams to ensure timely and accurate service delivery.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chats professionally
Respond to customer inquiries related to pickup, delivery, shipment tracking, delays, and POD
Coordinate with operations, delivery teams, and hubs to resolve customer issues
Maintain accurate records of customer interactions in CRM systems
Follow up on escalations and ensure timely resolution as per SLA
Provide correct information about services, charges, and timelines
Handle complaints and ensure customer satisfaction
Meet daily, weekly, and monthly performance targets

Required Skills & Qualifications

Minimum 1 year experience in BPO / Customer Support
Experience in Logistics, Courier, or Supply Chain industry preferred
Good communication skills in English & Hindi (regional language is a plus)
Ability to handle customers politely and professionally under pressure
Basic knowledge of CRM tools, MS Excel, and email handling
Problem-solving and follow-up skills
Willingness to work in shifts (if required)

Preferred Candidate Profile

Prior experience in Courier Tracking, NDR handling, and escalation management
Strong coordination skills with internal teams
Customer-centric attitude with attention to detail

Salary & Benefits

Competitive salary as per experience
Performance-based incentives
Growth opportunities within the organization

INTERESTED CANDIDATE SHARE RESUME ON MENSION NUMBER 9799926719,8006437915

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Jaipur.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Myace Courier And Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 2 Customer Care Executive at Myace Courier And Services Private Limited
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.