Customer Care Executive

18,000 - 20,000 /month

Mervice Infotech Private Limited

Rajiv Gandhi International Airport, Hyderabad

6 - 36 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Telugu

12th Pass and above

Males Only

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Care Executive to join our team at Mervice Infotech Private Limited. The role offers ₹18,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Mervice Infotech Private Limited?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge, Query Resolution for this Customer Care Executive job offered by Mervice Infotech Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹20,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rajiv Gandhi International Airport, Hyderabad.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 5 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-3 years of experience are eligible to apply for this Customer Care Executive role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Rajiv Gandhi International Airport, Hyderabad.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-3 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 5 openings.