Customer Care Executive

Job Title: Telecaller / Customer Care Executive

Department: Accounts / Franchise Operations
Reporting To: Accounts Manager / Operations Head

Job Summary:

The Telecaller / Customer Care Executive will be responsible for coordinating with franchise outlets for timely collection of royalty fees. The role involves regular follow-ups through calls and emails, maintaining payment records, and ensuring smooth communication between outlets and the head office.

1. Royalty Fee Collection & Follow-up

   • Contact franchise outlets on a regular basis to remind them about due royalty payments.

   • Send payment reminder emails and follow-up communications.

   • Ensure timely collection of royalty fees as per agreed timelines.

2. Payment Tracking & Documentation

   • Maintain updated records of royalty invoices, due dates, and payments received.

   • Track outstanding amounts and prepare follow-up schedules.

   • Share daily/weekly collection status reports with the management.

3. Coordination & Communication

   • Act as a single point of contact between Head Office and franchise outlets regarding royalty matters.

   • Address outlet queries related to royalty calculations, invoices, and payment procedures.

   • Escalate delayed or disputed payments to the concerned department.

4. Reporting

   • Prepare and submit monthly royalty collection reports.

   • Maintain proper documentation of call logs and email communication.

5. Customer Relationship Management

   • Maintain professional and positive relationships with outlet partners.

   • Ensure courteous and effective communication at all times.

Required Skills & Qualifications:

• Excellent verbal and written communication skills.

• Good follow-up and negotiation skills.

• Basic knowledge of MS Excel and email handling.

• Ability to maintain records and generate reports.

• Minimum qualification: Any Graduate.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.