Customer Care Executive

15,000 - 20,000 /month

Medintu Health Solutions Private Limited

Madhapur, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Healthcare

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job description

Advises present or prospective customers by answering incoming calls on a rotating basis.

Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy or retain products or services by following a prepared script to give product reference information.
Coordinating with different external and internal stakeholders
Negotiate/convince customers to onboard. Satisfactorily respond and give answers to the people calling in.
Book appointments of the doctors on the portal.
Call back to the patients in case of rescheduling of appointments.
Give exact information about the various facilities in the hospital.
Handle day-to-day operational activities and tasks, including Administrative/Accounting etc. Client visits face to face
Creating detailed customer care protocol to be followed by all customer care staff
Analyzing customer data and communication to adjust customer care strategy
Training customer care staff on customer service protocol
Building relationships with customer care team members to maximize team productivity
Monitoring customer and staff interactions using client relationship management software

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 0-2 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madhapur, Hyderabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Madhapur, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.