Customer Care Executive

Job Title: Customer Support Executive – International Non-Voice Process

Location: [Bangalore , Karnataka]

Job Type: Full-Time

Shift: Night Shift / Rotational (based on international time zones)

Experience: 0–3 years (Freshers can apply)

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Support Executive for our international non-voice process. The ideal candidate will handle customer queries through email, chat, or ticketing platforms, ensuring timely and accurate resolutions while maintaining a high level of customer satisfaction.

Key Responsibilities:

Handle customer queries via email, live chat, or support ticketing tools.

Resolve issues related to product or service inquiries in a professional manner.

Maintain customer service standards and ensure timely response and resolution.

Understand customer needs and provide appropriate solutions and alternatives.

Document interactions and keep accurate records of customer interactions.

Escalate complex issues to the appropriate department/team when necessary.

Maintain confidentiality of customer data and adhere to data security guidelines.

Meet or exceed daily productivity and quality targets.

Required Skills & Qualifications:

Excellent written communication skills in English.

Strong problem-solving and analytical abilities.

Typing speed of at least 30–40 WPM with accuracy.

Basic computer and internet navigation skills.

Ability to work in a fast-paced, target-driven environment.

Willingness to work in night shifts or rotational shifts as per process needs.

Preferred Qualifications:

PUC ,Bachelor’s degree in any discipline.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MEDIACLE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at MEDIACLE
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.