Customer Care Executive

Role & Responsibilities

• Outbound Client Engagement: Make high-impact outbound calls to potential US-based clients to introduce our specialized US taxation and financial services.

• Value Communication: Clearly explain our service offerings, pricing structures, and unique advantages to prospective clients.

• Inquiry Handling & Conversion: Address client questions professionally, handle initial objections, and guide them toward signing up for our services.

• Pipeline Management: Maintain accurate, up-to-date records of all client interactions and follow-ups in the CRM system.

• Strategic Follow-ups: Actively nurture and follow up with warm leads who have expressed interest to ensure high conversion rates.

• Team Collaboration: Share market insights, winning pitches, and best practices with the team.

• Shift Adaptability: Work comfortably within our shift model (6 months night shift followed by 6 months morning shift to align with US client engagement).

Preferred Candidate Profile

• Core Requirement: We are actively looking for experienced US taxation callers or international BPO sales professionals who understand US market communication.

• Communication: Exceptional, fluent English speaking and listening skills.

• Skill Set: Confident, persuasive, target-driven, and capable of handling international clients with professionalism.

• Location & Interview: Must be able to work from our office in Amirpet, Hyderabad. (Walk-in options available for candidates with stellar communication skills!)

Perks and Benefits

• Competitive Base Salary: Starting from ₹15,000 per month (varies based on your experience level).

• Performance Rewards: Lucrative performance-based increments and appraisal reviews after 6 months of employment.

• Skill Enhancement: Comprehensive training on US taxation processes and international client management.

• Growth Opportunities: Fast-track career progression in a rapidly expanding financial outsourcing firm.

Job Details & Industry Classification

• Role: Sales Support & Operations / International Telecalling

• Industry Type: Accounting / Auditing / Financial Services

• Department: Sales & Business Development

• Employment Type: Full Time, Permanent

• Education: Graduation Not Required (Communication and US tax calling experience matter most!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.